Privacy Policy
Effective Date: April 17, 2025
1. Introduction
Hope419, LLC (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding personal information and Protected Health Information (PHI) in compliance with applicable laws, including HIPAA and other relevant data protection regulations.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.
By using our website, software, or services, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Name
- Email address
- Phone number
- Mailing address
- Organization or business information
- Any information voluntarily submitted through forms, chat, SMS, or support requests
B. Protected Health Information (PHI)
If you interact with us as a patient or healthcare provider, we may collect health-related information necessary to facilitate healthcare communications and services.
C. SMS & Communication Data
- Mobile phone number
- Message content
- Message timestamps
- Opt-in and opt-out status
- Delivery confirmations
D. Technical & Usage Information
- IP address
- Browser type
- Device identifiers
- Operating system
- Pages visited
- Session duration
- Referral URLs
E. Cookies & Tracking Technologies
We use cookies, pixels, and analytics tools to improve user experience and analyze website traffic.
3. How We Use Your Information
We use collected information for the following purposes:
- To provide and operate our services
- To facilitate communication between clients and potential patients
- To send SMS notifications and service-related messages
- To respond to inquiries and provide support
- To improve our website, marketing, and services
- To comply with legal and regulatory obligations
- To prevent fraud and maintain platform security
We do not sell personal information to third parties.
4. SMS Communications & Opt-In
By providing your mobile number and opting in, you consent to receive SMS messages from us related to:
- Appointment notifications
- Service updates
- Customer support responses
- Account or subscription information
- Marketing communications (if separately consented)
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP.
You may request assistance by replying HELP.
SMS consent is not shared with third parties for marketing purposes.
5. How We Share Information
We may share information:
- With HIPAA-compliant service providers who support our operations
- With authorized healthcare providers when necessary
- When required by law or legal process
- To protect rights, safety, or security
All third parties are required to maintain confidentiality and appropriate safeguards.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
6. Cookies & Tracking Practices
We use cookies and similar technologies to:
- Remember user preferences
- Analyze website performance
- Measure marketing effectiveness
- Improve user experience
Users may control cookies through browser settings. Disabling cookies may impact site functionality.
7. Data Security & Handling
We implement industry-standard safeguards including:
- Encryption in transit and at rest
- Access controls and authentication protocols
- Secure hosting environments
- Vendor security assessments
- Administrative, technical, and physical safeguards
We retain information only as long as necessary to fulfill business, legal, and compliance obligations.
8. User Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion (subject to legal limitations)
- Withdraw consent for certain processing activities
- Opt out of marketing communications
- Request information about data sharing practices
Requests may be submitted using the contact information below.
9. Mobile Information Sharing Statement
We do not share, sell, rent, or trade mobile phone numbers or SMS consent data with third parties or affiliates for marketing purposes.
10. Children's Privacy
Our services are intended for individuals 18 years or older. We do not knowingly collect information from individuals under 18.
11. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised Effective Date.
12. Contact Information
For privacy-related questions or requests, please contact:
Hope419, LLC
Email: [email protected]
Phone: (419) 951-2020
Mailing Address: 2281 Village Mall Drive, Unit 2, Ontario, Ohio 44906
Terms and Conditions
Effective Date: April 17, 2025
1. Introduction
These Terms and Conditions (“Terms”) govern your access to and use of Hope419, LLC (“Company,” “we,” “our,” or “us”) software applications, website, and services.
By accessing or using our services, you agree to these Terms. If you do not agree, do not use the services.
You must be at least 18 years old to use our services.
2. Description of Services
We provide lead generation tools, communication platforms, data management tools, and related services for healthcare professionals and organizations.
Services may include SMS communications, appointment notifications, marketing outreach tools, and support messaging capabilities.
3. SMS Use Cases
By opting in to SMS communications, you may receive messages related to:
- Appointment confirmations and reminders
- Service notifications
- Account updates
- Customer support communications
- Marketing messages (if separately consented)
Message frequency varies based on your interaction with the services.
4. SMS Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP.
For assistance, reply HELP or contact customer support.
Opting out of SMS may limit certain service functionality.
5. Message & Data Rates
Message and data rates may apply based on your mobile carrier plan. You are responsible for any charges incurred from SMS communications.
6. Carrier Liability Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
7. Customer Support
For support or questions regarding the services, contact:
Email: [email protected]
Phone: (419) 951-2020
Mailing Address: 2281 Village Mall Drive, Unit 2, Ontario, Ohio 44906
8. User Responsibilities
You agree to:
- Use services in compliance with all applicable laws, including HIPAA where applicable
- Maintain confidentiality of account credentials
- Notify us of unauthorized use
- Refrain from unlawful or malicious activity
9. Intellectual Property
All intellectual property related to the services remains the property of the Company. You are granted a limited, non-exclusive, non-transferable license during your subscription term.
10. Data Security
We implement administrative, technical, and physical safeguards to protect data processed through our platform. You are responsible for proper use of the system within your organization.
11. Limitation of Liability
Services are provided “as is” without warranties of any kind.
To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, or consequential damages.
Total liability shall not exceed the fees paid in the 12 months preceding the claim.
12. Indemnification
You agree to indemnify and hold harmless the Company and its affiliates from claims arising from your use of the services or violation of these Terms.
13. Age Restriction
You must be 18 years or older to use our services.
14. Link to Privacy Policy
Your use of our services is also governed by our Privacy Policy, available at:
https://hope419.4tms.com/privacy
15. Modifications
We may update these Terms at any time. Continued use of services after updates constitutes acceptance of the revised Terms.
